Frequently Asked Questions

Bill Payment

Questions & answers

My account

Questions & answers

Paying Bills

Questions & answers


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Bill Payments - Questions & answers

Can I pay more than one bill to the same provider?

Yes, subject to the bill payment provider allowing multiple payments to be made via their service. Please note that there is a £75.00 limit per transaction per biller and transaction limits can apply depending on your account status.

Why can't I make another bill payment today?

All accounts have transaction limits for security reasons. If you cannot complete a transaction with us, please try again in 24 hours. Any limits should be automatically removed from your account by then. Unfortunately, we are unable to disclose information regarding specific account limits.

How do I know which countries are available?

You can check if the country is available from the Top up box, clicking on SELECT COUNTRY. If the country is not available, please keep checking back on our site and we are constantly adding new countries. If there is a particular biller that you would like us to add, please feel free to get in touch with us via our chat function or our contact form.

How long before the service beneficiary is credited?

Immediately (Service Providers Terms and Conditions apply).

How can i view my bill payments history?

To review the payments you have made:
  1. Login to your account
  2. On the Account section, click History

How can i resend a payment?

We keep a record of all transactions you have sent. If you want to make the same payment again, click on PAY AGAIN! in the bill payments History section of your account.

My Account - Questions & answers

How to verify your account?

In order to activate your account, please make sure you verify your email address before trying to login and execute the first bill payment.
If you have troubles with your account verification, please contact us

I've forgotten my password.

To retrieve your password, please click here and follow the instructions.

How do i change or reset my password?

To change or reset your password:
  1. Login to your account
  2. On the Account section, click Edit Profile

I did not receive my activation email.

If you haven't received your activation email, please check your spam or junk email folders. If the email isn't in these folders, please contact us.

What does "Top Up your Wallet" mean?

It means make a one-off payment into your OverSeas Wallet with PayPal and save time for your future payments. When you have money in your wallet, you can pay bills using any credit you have available. Remember, you get a discount everytime you top up your wallet balance!

How can I top up my wallet

  1. Sign up or Login into your account
  2. Select WALLET in the Account section (it will be available after your first successful payment)
  3. Choose the amount you want to add to your wallet: the more you add, the more you get FREE!
  4. Pay with PayPal: make one single payment and pay plenty of bills!

I have signed up, but I don't see my wallet yet.

Don’t worry; your wallet will be available after your first successful bill payment.

Paying Bills - Questions & answers

I have just made my first bill payment online, how long does it take before it is credited?

Your first bill payment may take up to 24 hours to process while your details are verified on our systems.

What if there's a problem with paying a bill?

Please email us by clicking here or speak to us using the live chat option.

Is there any reason why I would not be able to do an online bill payment?

There are some key reasons why you may not be able to do an online bill payment. For example, your credit/debit card has expired or there may not be enough funds available on your card to complete a transaction.

How can you pay and what payment methods do we accept?

  • Use any debit/credit card via Skrill secure payment gateway
  • PayPal verified account

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