Privacy, refund & cancellation policy, terms & conditions

Privacy Policy

Thank you for visiting our website. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not on a retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information provided can be used to let our subscribers know about specific information and promotional campaigns from product and services. You will be able to change preferences or opt out of this service at any time. All personal information you provide us as a member will be treated in accordance with the privacy policy.

Cookie/Tracking Technology

The website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the website, and understanding how visitors use the website. Cookies can also help customise the website for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to data security

Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Credit card security

We do not keep records of credit card details. Credit cards are processed by a third party secured payment gateway.
We can ask identity proof to verify the rightful owner of the credit card like Scanned copy (or photograph by a digital camera) of Driving License, Identification card, Last hardcopy of credit card statement, Passport etc. If asked for kindly provide one of the above as it is for the security of the card holder. (This is only one time process; the customer will not require going through the identification process for the next transfers).


Once you become a member of the website, you will receive an email including an activation link for you to confirm your account. You are entirely responsible for all activities which occur under your account (E-mail Address and Password), including unauthorised use of your credit card or any other cards. You must notify us immediately if you become aware of any unauthorised use of your account. If you forget or lose your password, you should request a new password by clicking on "Retrieve password" into the Login page. You also agree that you will only register in your own name. Each account must be used by a single user and it is not transferable.

Refund & Cancellation policy

As we sell non-tangible irrevocable goods, we do not issue refunds once the order is accomplished and the airtime is delivered. As a customer, you are responsible for understanding this upon purchasing any item at our website.

Making Payments with PaySafeCard at

The customer can use my paysafecard account to make payments with paysafecard method up to the amount of the current my paysafecard account balance. The terms and conditions of the website for accepting payments via my paysafecard account shall apply. Sochitel UK Ltd. has fair use restrictions policies in line with regulatory requirements on International airtime transfer services.

Payment transaction process with paysafecard: customers can start a payment transaction at by selecting the payment with the paysafecard option. The paysafecard payment window, which shows the payment data, will be opened. Customers then authorise the payment transaction by entering their paysafecard account user name and password in the payment window (payment order). After authorisation, the payment order will be deemed to have been received. Paysafecard will process the payment order immediately upon receipt, which means that customers cannot cancel the order once it has been authorised. In no event will a refund be given after the payment has been confirmed by customers and finally the paysafecard payment processor has been authorised.

Online dispute resolution for consumers

The consumer who is resident in the European Union can use the online platform for alternative dispute resolution established by the European Commission. The online platform can be used to resolve consumer disputes linked to cross-border e-commerce transactions out-of-court. The platform is available at

Promotions & Special Offers

UK Promotions & Offers on Pin products are run exclusively by and on behalf of Sochitel UK Ltd. Only Sochitel UK TOP-UP PIN customers can participate in or win the prizes attached to these promotions. Winners are picked randomly and entirely at the discretion of Sochitel UK Ltd. Sochitel UK Ltd reserves the right to alter or change the terms and conditions of its promotions, raffles or special offers at any time without advising customers or participants.